FAQ Margarita Machines
Browse our most frequently asked questions list below to learn everything you need to know!
No. The machine produces the proper slush consistency if you follow the product’s instructions/recipe.
Our machines are delivered in a rolling cart, in which we leave the machine with. No need to worry about a table! We recommend that you NEVER try to transfer it to a table or other furniture to avoid personal injury or damage.
We recommend that you only rinse with water.
Sorry… we do not.
No. We require that you use our mix in the machines. Our mixes are specifically made for our drink machines. Other mixes can damage the machines which you would be responsible for. Please give us a call if you any questions regarding mixes.
The Single Barrel machine only takes about 15-20 minutes. If you host outdoor events, we recommend the Single Barrel.
The Double Bowl takes about 1 to 1.5 hours in an air conditioned room. It is always best to use indoors and take pitchers of product outside for best results. Alcohol will slow the freeze time, which is why We recommend refrigerating the mixture and alcohol before using. That highly increases the speed of freezing.
Our machines will need a dedicated 20 amp 120 v circuit. Nothing should be plugged into the same outlet or the same circuit. GFI circuits may cause a power shortage and the machine may need to be moved.
No. Generators spike up and down and may ruin the machine.
No. If you must, provide/use 25 ft heavy duty 10 or 12 GAUGE EXTENSION CORD. Long or light duty cords will not work. Try to plug Equipment directly into a 20 amp dedicated circuit without an extension cord if possible. Damage can occur to the Equipment if any other extension cords are used. If the outlet is further than 35 FT, you should use a 10 gauge extension cord.
No. If you must, provide/use 25 ft heavy duty 10 or 12 GAUGE EXTENSION CORD. Long or light duty cords will not work. Try to plug Equipment directly into a 20 amp dedicated circuit without an extension cord if possible. Damage can occur to the Equipment if any other extension cords are used. If the outlet is further than 35 FT, you should use a 10 gauge extension cord.
No, all delivery fees depend on the location of the event
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Notify us by calling our office at least 14 days prior to the day of the event. Timely cancellations will result in loss of 35% down payment. Untimely cancellations shall result in loss of 35% down payment, remaining balance shall be immediately due in full, this will be charged on the credit card on file, and customer will be responsible for all fees and charges incurred by Rental Center because of cancellation.
They are not refundable. But if you cancel your order at least 14 hrs prior to your rental date, you will be given a rain check that is good for 1 full year from the Event Date.
Yes. You can go over and read the terms and conditions before finalizing your order. You will also have the opportunity to accept or decline these terms and conditions before you process your order.
Once you sign the contract and finalize your order; you will receive a link with a copy of your signed contract via email.
DELIVERY: All Standard Deliveries, will be delivered in a 5-hour window frame before the time you select/scheduled for us to deliver. Please make sure that you or someone else is available to receive and verify your order. We recommend you schedule your delivery 1 hour before you originally want it to arrive in case our drivers run into an inconvenience when delivering. We will send a text message once we are on our way with an approximate arrival time.
PICK-UP: Please allow up to 3 hours for our Standard Pick-Up Time. Please understand we have multiple customers to cater, and we can only give a good 3-hr. window for pickup times, especially during the weekends. We will send a text message once we are on our way with an approximate arrival time.
PLEASE NOTE: Sometimes, we have, to arrive the day before and we pick up one day after your event to get all the Rental Items out on time, but we do not charge for the extra time (Please let us know if you agree with this option)
Rush Orders: It is considered a Rush Order is you require a service/order, 4- 12 hours before your event, or if you require it as soon as possible. (This service would have an additional price of $100.00 (the Standard Delivery Service will be charged plus the additional $100.00)
FAQS For Tents, Tables, and Chairs
We do not charge installation fees for tents. But there is an additional fee for setup and breakdown of chairs and tables. Customer must request a setup/breakdown to the office staff in advance, so we assure quote/order reflect associated costs.
Difficult access means that the accessibility of the venue/designated drop off spot is difficult. Whether it be due to stairs, elevators, distances of long carry (carrying over 15 feet from the truck), or because the ground has gravel and we cannot use dollies to transport the rentals, there are additional costs. The exact cost is determined by the order load and anticipated additional labor involved.
We do not, it is the client’s responsibility to take down and stow the chairs, tables, crockery, and silverware rented when the event ends as they were delivered. Failure to do it, will result in additional fees.
Unfortunately, we do not provide one. That’s why we require access to a power outlet within 10´to 15′ of the unit or that you provide a generator.
Unfortunately, we do not provide one, although the blower has an extension of 10 ft, if the outlet isn’t in the 10 ft radius you would have to provide a longer extension to connect the blower. We require Heavy Duty 10- or 12-GAUGE EXTENSION CORD. Light duty cords will not work.
Yes, you would need to make sure that there is no pet waste or sharp objects in the area where the equipment will be installed.
No, all delivery fees depend on the location of the event
Yes. But we may arrive early to set-up, so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally, we arrive 1-minute to 5-hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as the day before and we pick up one day after your event. If this is the case, we will call you the day before to confirm that someone will be at the event location.
Unfortunately, we do not rent for park use. The reason is because parks require a specific time for drop off and pick up, and again, for all our deliveries and pick up we have a 5-hour window frame.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Notify us by calling our office at least 14 days prior to the day of the event. Timely cancellations will result in loss of 35% down payment. Untimely cancellations shall result in loss of 35% down payment, remaining balance shall be immediately due in full, this will be charged on the credit card on file, and customer will be responsible for all fees and charges incurred by Rental Center because of cancellation.
Yes, all orders require a 35% deposit/down payment with a Credit Card.
They are not refundable, but if you cancel your order at least 14 hrs prior to your rental date, you will be given a rain check that is good for 1 full year from the Event Date.
Yes. You can go over and read the terms and conditions before finalizing your order. You will also have the opportunity to accept or decline these terms and conditions before you process your order.
Once you sign the contract and finalize your order; you will receive a link with a copy of your signed contract via email.